WE ARE HIRING
If you see yourself growing with Meridian Watches and want to help build one of India’s emerging independent watch brands, we’d love to hear from you.
ACTIVE
Customer Service Representative
Mohali, Punjab | Full-time · On-site
Experience: 1–3 Years
Join Meridian Watches and help us deliver a seamless experience to our customers across every interaction.
Role Overview
We’re looking for a Customer Service Representative to handle customer queries across email, WhatsApp and other support channels while ensuring timely and helpful resolutions.
Key Responsibilities
- Handle customer queries via email and WhatsApp
- Assist with orders, deliveries, replacements and warranty queries
- Coordinate with courier partners for delivery issues
- Handle refunds and payment-related queries
- Manage customer requests through e-commerce platforms
What We’re Looking For
- 1–3 years of customer service experience
- Strong written and verbal communication
- Prior e-commerce experience preferred
- Familiarity with Shopify, Shiprocket, payment gateways and similar tools preferred
- Organised, detail-oriented and solution-focused
- Comfortable working full-time, on-site in Mohali